Refund policy

We offer a 30-day guarantee. You have 30 days from the day your item is delivered to request a replacement or a refund.

30-Day Guarantee

If your piece arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery and we will replace it or refund you in full - your choice. If you are simply unhappy with the piece, email us within 30 days and we will work it out with you.

Personalized and Made-to-Order Items

Every piece is printed and assembled to order. Because of that, we cannot cancel or change an order once production has started, which is usually within 24 hours of purchase. If you spot a mistake, email us immediately and we will do everything we can before it goes to production.

How to start a return

Email jsavastano315@gmail.com with your order number and a photo of the issue. We will reply within 24 hours. In most cases we approve the replacement or refund without asking you to ship anything back. If a return shipment is needed, we will send you the return address at that time. Items sent back without first requesting a return cannot be accepted or refunded.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions

Gift cards and final-sale items cannot be returned.

Refunds

Once a refund is approved, it is issued to your original payment method within 3 to 5 business days. Depending on your bank, it can take another 5 to 10 business days to appear on your statement.

Questions

Email jsavastano315@gmail.com and we will respond within 24 hours.